1. INFORMATION
Order will be processed on daily basis during business hours 9.00am to 6.00pm (Monday to Saturday). The order which placed on weekend or public holiday will be processed on the following working day.
2. DELIVERY COVERAGE
Domestic (within Malaysia only) and International.
3. SHIPPING CHARGES
Domestic: Standard shipping fee and handling fee included 6% SST will be charged based on the weight of the product. * Applicable only to products which are in 5L or 10L packaging *
Domestic: Standard shipping fee and handling fee will be charged based on delivery location and quantity of the product. 6% SST will be borne by Sutera Chemie Marketing. * Applicable only to products which are in 200L steel drum or 210L HDPE drum *
International: Shipping fee and handling fee is calculated based on quantity, packaging and shipping terms (e.g. CIF or CFR).
4. DELIVERY LEAD TIME
Domestic: 5-7 working days upon confirmation of order.
International: 30-40 days upon confirmation of shipping documents and shipment schedule.